{"ai_json_enabled":true,"answer":"We\u2019ll map the current and desired call flow with you, confirming who answers, which queues handle which calls, and the opening hours and overflow rules. Then we\u2019ll create a testing plan that covers normal, busy, unanswered and after-hours scenarios, plus any site-specific checks, and we\u2019ll require your sign-off before cutover. Before going live, we run validated tests in a controlled window, review results, and lock in the cutover plan and rollback steps. Note that licensing, availability and compatibility can change, so we\u2019ll confirm the latest details with Pacific before finalising the plan.","answer_source":"approved_parent_and_related_qas","category":"Call Flow Reception and Multi-Site Communications","category_slug":"call-flow-reception-and-multi-site-communications","created_at":"2026-10-24T19:33:18+00:00","daily_publish_cap":2,"date_published":"2026-10-24","display_date":"2026-10-24","drip_batch":"daily_conversation_breadcrumb","drip_status":"published_topup","id":"conv-daily-20261024-60bdaeff","image_ids":["pacifictd_a97a36c7_018","pacifictd_b4e892f7_029","pacifictd_b4e892f7_022"],"image_url":"","last_updated":"2026-10-24T19:33:37+00:00","local_cache_status":"pending_airtable_sync","publish_status":"published","published":true,"published_at":"2026-10-24T19:33:18+00:00","question":"How will you validate the new call flow before we go live?","question_intent":"conversational_followup","rss_enabled":true,"rss_pub_date":"Sat, 24 Oct 2026 19:33:18 GMT","scheduled_for":"2026-10-24T19:33:18+00:00","schema_enabled":true,"site_key":"pacific-telephone-data","slug":"how-will-you-validate-the-new-call-flow-before-we-go-live","source":"daily_qa_drip_conversational_followup","source_queue_id":"","source_record_ids":[],"source_type":"daily_qa_drip_conversational_followup","source_urls":[],"status":"active","tags":["conversation follow-up","daily drip"],"updated_at":"2026-10-24T19:33:37+00:00"}