{"ai_json_enabled":true,"answer":"Pacific provides customer handover and training material relevant to the system that has been installed. Additional quick-reference documents and support material will be added over time. For NEC phone-system users, Pacific already provides a collection of user guides at https://www.pacifictd.com.au/nec-phone-user-guides. The correct guide depends on the phone model, software version and site configuration, so customers should confirm the appropriate document with Pacific Telephone & Data.","category":"Installation Quality Testing and Handover","category_slug":"installation-quality-testing-and-handover","confidence":"client_supplied_approved_knowledge","created_at":"2026-08-04T09:30:00+10:00","daily_publish_cap":2,"date_published":"2026-08-04","display_date":"2026-08-04","drip_status":"published_client_addition","freshness_warning":"Available guides and the correct document for a system can change. Confirm the model, software version and configuration before relying on a guide.","id":"qa-00185-client-user-guides-support-documents","image_ids":["pacifictd_a97a36c7_007","pacifictd_b4e892f7_013","pacifictd_b4e892f7_022"],"json_url":"/answer/what-user-guides-and-support-documents-does-pacific-provide.json","last_updated":"2026-08-04T09:30:00+10:00","public_disclaimer":"This Digital Twin is based on approved public business knowledge. Site conditions, compatibility, final scope, pricing, scheduling and support coverage must be confirmed directly before decisions are made.","publish_status":"published","published_at":"2026-08-04T09:30:00+10:00","question":"What user guides, quick-reference documents, cheat sheets, training notes or support documents does Pacific Telephone & Data provide after installation?","question_intent":"support","rss_enabled":true,"rss_pub_date":"Tue, 04 Aug 2026 09:30:00 +1000","schema_enabled":true,"site_key":"pacific-telephone-data","slug":"what-user-guides-and-support-documents-does-pacific-provide","source":"Pacific Telephone & Data direct knowledge capture","source_record_ids":["client-topic-5-2026-08-04"],"source_type":"client_supplied_approved_knowledge","source_urls":["https://www.pacifictd.com.au/nec-phone-user-guides"],"status":"published","tags":["user guides","handover documents","NEC phone guides","customer training"]}