{"ai_json_enabled":true,"answer":"Pacific expects to keep broadening beyond traditional telephony while remaining selective about the platforms it commits to support. The team is assessing E-MetroTel as a possible on-premise and cloud communications option because it can support many existing NEC handsets, is based on Asterisk and is comparatively simple to configure. Pacific has not yet committed to that path because adopting another product requires training and long-term support capability. A more immediate growth priority is expanding the Hikvision offering, particularly HikCentral VMS for larger video-security users. These are current directions rather than guaranteed product commitments, so platform support and roadmaps should be confirmed directly.","category":"Pacific Telephone & Data Story and Local Experience","category_slug":"pacific-telephone-and-data-story-and-local-experience","confidence":"client_supplied_approved_knowledge","created_at":"2026-08-04T09:30:00+10:00","daily_publish_cap":2,"date_published":"2026-08-04","display_date":"2026-08-04","drip_status":"published_client_addition","freshness_warning":"Future product direction is exploratory and can change. Confirm current platform support, compatibility and business priorities directly with Pacific.","id":"qa-00184-client-future-direction","image_ids":["pacifictd_a97a36c7_002","pacifictd_b4e892f7_025","pacifictd_b4e892f7_044"],"json_url":"/answer/where-is-pacific-telephone-and-data-heading-over-the-next-three-to-five-years.json","last_updated":"2026-08-04T09:30:00+10:00","public_disclaimer":"This Digital Twin is based on approved public business knowledge. Site conditions, compatibility, final scope, pricing, scheduling and support coverage must be confirmed directly before decisions are made.","publish_status":"published","published_at":"2026-08-04T09:30:00+10:00","question":"Where does Pacific Telephone & Data see the business heading over the next three to five years?","question_intent":"strategy","rss_enabled":true,"rss_pub_date":"Tue, 04 Aug 2026 09:30:00 +1000","schema_enabled":true,"site_key":"pacific-telephone-data","slug":"where-is-pacific-telephone-and-data-heading-over-the-next-three-to-five-years","source":"Pacific Telephone & Data direct knowledge capture","source_record_ids":["client-topic-4-2026-08-04"],"source_type":"client_supplied_approved_knowledge","source_urls":[],"status":"published","tags":["future direction","E-MetroTel","HikCentral VMS","business growth"]}