How will you validate the new call flow before we go live?

Question

Accepted Answer

We’ll map the current and desired call flow with you, confirming who answers, which queues handle which calls, and the opening hours and overflow rules. Then we’ll create a testing plan that covers normal, busy, unanswered and after-hours scenarios, plus any site-specific checks, and we’ll require your sign-off before cutover. Before going live, we run validated tests in a controlled window, review results, and lock in the cutover plan and rollback steps. Note that licensing, availability and compatibility can change, so we’ll confirm the latest details with Pacific before finalising the plan.

Useful next steps

Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Pacific Telephone & Data where they affect a decision.

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