Your cutover plan should document every element that will move or change, and how it will be tested and supported. Include the exact numbers and services affected; the owner responsible for each item; the proposed cutover window; required platform features and licences; current call flows and after-hours routing; recording and compliance requirements; migration steps and rollback provisions. Also map testing and validation: normal, busy, unanswered and after-hours scenarios; dependencies like site surveys, provisioning, spare parts, network changes; lead times and contacts for escalation; and sign-off and post-cutover validation steps. Remember pricing, availability and compatibility information can change, so confirm the latest details with Pacific before finalising the plan. Pacific can guide and coordinate the plan with you.
Public Q&A
What should the cutover plan include for a live-number change?
Useful next steps
Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Pacific Telephone & Data where they affect a decision.
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