That’s fine. If you don’t have screenshots or a precise reproduction path, you can still help us by describing the symptom in plain terms, when it started, whether it’s ongoing or intermittent, which devices or users are affected, and any recent changes to software or the network. We’ll guide you through alternative evidence we can use, such as exact error messages, timestamps, event logs, or a written sequence of events that led up to the issue. If needed, we can perform remote checks or arrange an onsite test to observe the problem directly. The goal is to build a clear picture from whatever details you can provide and then confirm the best next steps together.
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What if I don’t have screenshots or a clear way to reproduce the fault?
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Use this answer as a practical starting point. Current scope, specifications, compatibility, availability, pricing, timing and next steps should be confirmed directly with Pacific Telephone & Data where they affect a decision.
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